Refund & Cancellation Policy
Last updated: 13 September 2026
This policy explains how orders placed with SHETKARI RAJA LLP (trading as "Shetakari Raja") through our website https://www.shetakariraja.com/ and the eFarming mobile application may be cancelled, returned or refunded.
Order Cancellation
| When you cancel | What happens |
|---|---|
| Before the order is dispatched to the dealer | Full refund of the amount paid, including delivery charges. |
| After dispatch but before delivery | Refund of the product value. Delivery charges already incurred may be deducted. |
| After delivery | The order cannot be cancelled. Please refer to the Returns section below. |
To cancel an order, contact us on WhatsApp or by phone at +91 78228 76661, or email info@shetakariraja.com, quoting your order number.
Returns
You may request a return within 7 days of delivery if any of the following applies:
- The product delivered is different from the product ordered
- The product is damaged, leaking or the seal is broken on arrival
- The product is expired, or the batch or expiry details are not legible
- The product is found not to be genuine manufacturer stock
- Part of your order is missing
How to Raise a Return Request
- Contact us within 7 days of delivery on +91 78228 76661 or at info@shetakariraja.com
- Quote your order number and describe the problem
- Send photographs of the product, its packaging and the batch or expiry label
- Keep the product in its original packaging until the request is resolved
We will acknowledge your request within 24 hours and confirm the outcome after verification, normally within 3 working days.
Refund Timeline
Once a cancellation or return is approved, the refund is initiated within 3 working days. The amount is credited to the original method of payment:
- Credit or debit card: 5 to 7 working days
- Net banking: 5 to 7 working days
- UPI: 3 to 5 working days
The exact time taken for the amount to appear in your account depends on your bank or payment provider. Refunds are always made to the account used for the original payment; we do not refund to a different account.
Replacement
Where you prefer a replacement instead of a refund, and the product is available, we will arrange delivery of the replacement through your dealer at no additional charge.
Subsidy Points
Where subsidy points were redeemed against an order that is later cancelled or refunded, the points redeemed are credited back to your subsidy balance. Points earned on an order that is cancelled or refunded are withdrawn.
Delivery
Orders are delivered through our authorised dealer network, normally within 24 to 48 hours of confirmation. Delivery is free on orders of ₹999 and above. If delivery is delayed beyond the committed period and you no longer wish to proceed, you may cancel the order for a full refund.
Membership Fee
The one-time farmer registration fee is non-refundable once the registration has been activated, as it grants immediate access to the online store and member pricing.
Contact Us
For any question about cancellations, returns or refunds:
SHETKARI RAJA LLP
Registered Office:
1st Floor Hse No 723, Aai Bulgow,
Kalyan Shil Road Dawadi Village
Dombivli (E) Dawadi (N.V.)
Tal: KALYAN Dist:THANE 421203
Maharashtra, India
Operational Office:
Near Hotel Waman Guest House, Shahupuri
Kolhapur 416002, Maharashtra, India
Email: info@shetakariraja.com
Phone / WhatsApp: +91 78228 76661
Support hours: Monday to Saturday, 9:00 AM to 7:00 PM
Refund & Cancellation Policy
Last updated: 13 September 2026
This policy explains how orders placed with SHETKARI RAJA LLP (trading as "Shetakari Raja") through our website https://www.shetakariraja.com/ and the eFarming mobile application may be cancelled, returned or refunded.
Order Cancellation
| When you cancel | What happens |
|---|---|
| Before the order is dispatched to the dealer | Full refund of the amount paid, including delivery charges. |
| After dispatch but before delivery | Refund of the product value. Delivery charges already incurred may be deducted. |
| After delivery | The order cannot be cancelled. Please refer to the Returns section below. |
To cancel an order, contact us on WhatsApp or by phone at +91 78228 76661, or email info@shetakariraja.com, quoting your order number.
Returns
You may request a return within 7 days of delivery if any of the following applies:
- The product delivered is different from the product ordered
- The product is damaged, leaking or the seal is broken on arrival
- The product is expired, or the batch or expiry details are not legible
- The product is found not to be genuine manufacturer stock
- Part of your order is missing
How to Raise a Return Request
- Contact us within 7 days of delivery on +91 78228 76661 or at info@shetakariraja.com
- Quote your order number and describe the problem
- Send photographs of the product, its packaging and the batch or expiry label
- Keep the product in its original packaging until the request is resolved
We will acknowledge your request within 24 hours and confirm the outcome after verification, normally within 3 working days.
Refund Timeline
Once a cancellation or return is approved, the refund is initiated within 3 working days. The amount is credited to the original method of payment:
- Credit or debit card: 5 to 7 working days
- Net banking: 5 to 7 working days
- UPI: 3 to 5 working days
The exact time taken for the amount to appear in your account depends on your bank or payment provider. Refunds are always made to the account used for the original payment; we do not refund to a different account.
Replacement
Where you prefer a replacement instead of a refund, and the product is available, we will arrange delivery of the replacement through your dealer at no additional charge.
Subsidy Points
Where subsidy points were redeemed against an order that is later cancelled or refunded, the points redeemed are credited back to your subsidy balance. Points earned on an order that is cancelled or refunded are withdrawn.
Delivery
Orders are delivered through our authorised dealer network, normally within 24 to 48 hours of confirmation. Delivery is free on orders of ₹999 and above. If delivery is delayed beyond the committed period and you no longer wish to proceed, you may cancel the order for a full refund.
Membership Fee
The one-time farmer registration fee is non-refundable once the registration has been activated, as it grants immediate access to the online store and member pricing.
Contact Us
For any question about cancellations, returns or refunds:
SHETKARI RAJA LLP
Registered Office:
1st Floor Hse No 723, Aai Bulgow,
Kalyan Shil Road Dawadi Village
Dombivli (E) Dawadi (N.V.)
Tal: KALYAN Dist:THANE 421203
Maharashtra, India
Operational Office:
Near Hotel Waman Guest House, Shahupuri
Kolhapur 416002, Maharashtra, India
Email: info@shetakariraja.com
Phone / WhatsApp: +91 78228 76661
Support hours: Monday to Saturday, 9:00 AM to 7:00 PM